---
title: Forgotten Passwords
description: Self-service password reset instructions
---

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2. [Account Setup and User Management](https://kb.valocityglobal.com/help/account-setup-and-user-management?hsLang=en)
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# Forgotten Passwords

## Self-service password reset instructions

If you have forgotten your password or wish to update it, you can initiate a password reset by visiting the login page. Simply enter your email address and click on the ‘Forgot your password?’ link when prompted for your password.

![](https://kb.valocityglobal.com/hubfs/undefined-Nov-07-2022-01-49-33-1091-AM.png)

 

After that, enter your email address to receive a verification code. 

![](https://kb.valocityglobal.com/hubfs/undefined-Nov-07-2022-01-49-49-2497-AM.png)

 

Check your email for the code, then return to the password reset page and input the code.

 

![verification code](https://kb.valocityglobal.com/hs-fs/hubfs/verification%20code.png?width=688&height=266&name=verification%20code.png)

 

You can then create a new password for your account. Once you’ve set your new password, the system will prompt you to log in with your updated credentials.

![](https://kb.valocityglobal.com/hs-fs/hubfs/image-png-Jul-28-2025-02-31-03-5108-AM.png?width=527&height=595&name=image-png-Jul-28-2025-02-31-03-5108-AM.png)

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