---
title: Enabling borrower access
description: Enabling borrower access
---
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1. [myValocity](https://kb.valocityglobal.com/myvalocity?hsLang=en-nz)
2. [Getting started](https://kb.valocityglobal.com/myvalocity/getting-started?hsLang=en-nz)
# Enabling borrower access
## How to enable a borrower to access myValocity
When a user creates a valuation order within the Valocity Platform the borrower specified under Borrower Contact Details will automatically onboarded to myValocity. The borrower will receive a welcome link via email once one of the following actions is completed on their valuation order:
1. **A payment link is sent to the borrower:** This applies when the payment process is initiated by sending a direct payment link to the borrower.
2. **The "Pay Now" payment method is successfully completed:** For orders where the payment is made directly and successfully through the "Pay Now" option.
3. **The order is submitted for quoting:** This applies specifically to **Scheduled Fee orders** when they are formally submitted into the quoting process.
4. **The order proceeds with quoting:** This applies specifically to **Quoted orders** once the quoting process for that order begins.
5. **The order is charged to a cost centre:** If the payment for the order is handled internally by being charged to a designated cost centre.
Once any of these actions are completed, the borrower will receive their welcome email with instructions on how to log in and begin tracking their valuation.
**Resending a Welcome Link Post-Order Creation**
If the borrower cannot find their welcome email, you can resend the link to them. To do this, simply click on the **"Send Welcome Link"** button, which is available within the range of order actions for that specific valuation order.
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